I can say that at this point in my life I don’t experience much conflict. My husband and I might have a disagreement every so often, but nothing to really speak about. In my work place I have not experienced much conflict. In my capacity as teacher there is the occasional disagreement about how to handle a child or carry out an activity with the children, but I can’t think of any conflicts in the work place.
After this week’s resources I have learned a great deal about how to handle a conflict if one were to surface. I think one of the strategies that I would use is the Win win approach, this is when you change from adversarial attack and defense to co-operation. It is a powerful shift of attitude that alters the whole course of communication (Conflict Resolution Network, n.d.). This approach helps everyone concerned to concentrate on the actual problem and facts in question without attacking or demeaning one another. I would also enact an approach called Co-operative power, responding to resistance from others. When faced with a statement that has potential to create conflict, ask open questions to refrain resistance. Explore the difficulties and then re-direct discussion to focus on positive possibilities (Conflict Resolution Network, n.d.). The most powerful strategy I learned about this week is the Cooperative Strategy this strategy benefits the relationship, serve mutual rather than individual goals, and strive to produce solutions that benefit both parties (O’Hair & Wiemann, 2009).
Reference:
O’Hair, D., & Wiemann, M. (2009). Real communication: An introduction. New York: Bedford/St. Martin’s.
I support the Win/Win approach as well it provides the opportunity to listen and offer resolution that do not attack the person. Furthermore both parties are satisfied without feeling they lost the war. Thanks for your input.
ReplyDelete